Support
We're a small team and we read every message. This page covers the most common questions about Summer AI. If you can't find what you need, send us an email and we'll usually respond within 24 hours.
Get in touch
The fastest way to reach us is by email. When writing in, please include your iPhone model, your iOS version, and a brief description of the issue (with a screenshot if you have one). If your question is about credits or a subscription, mention which plan you bought and roughly when.
Email [email protected]Getting started
What does Summer AI do?
Summer AI turns your photos into sun-kissed summer scenes — warm golden-hour light, soft tropical colour grading, gentle film grain, and breezy peach-and-sunset tones. It's built for portraits, couple photos, and everyday snapshots you'd like to give a vacation-postcard feel.
How do I create my first summer photo?
Open the App, tap the photo card to pick a photo from your library, then tap Create. Your summer photo will be ready in about 20–40 seconds.
What kind of photo works best?
A clear, well-lit portrait with the subject in frame produces the best results. Solo and couple photos tend to read the most like natural-looking summer scenes. Avoid heavy filters, extreme motion blur, and very dark scenes — the AI gets the cleanest read from a neutral starting image.
How long does a creation take?
About 20–40 seconds on average. You can close the generation screen or put the App in the background — the creation will keep running, and the result will be waiting when you come back.
Can I keep my phone free while it's generating?
Yes. You can lock your phone or switch apps during a creation. We use an iOS background task to let the generation finish. When the result is ready the App will have it waiting for you on your next open.
Why doesn't your summer photo look exactly like I imagined?
Summer AI uses a generative AI model — it's creative, not deterministic. The same photo can produce slightly different results on different runs. Try again, or try a cleaner base photo, to see a different take on the scene.
Can I save the result to my Photos?
Yes. On the result screen, tap Save to Photos. The first time you do this, iOS will ask permission to add to your Photo Library.
Subscriptions and credits
How do credits work?
Every summer photo costs 1 credit. You can obtain credits in two ways: an active Premium subscription that grants credits on a recurring schedule, or a one-time consumable credit pack (10, 50, or 100 credits) that adds to your balance immediately and never expires.
Do I get free credits to try the App?
No. Summer AI does not offer any free, starter, daily, or promotional credits. This keeps the service sustainable and lets us provide high-quality AI generation without running ads or selling data.
What does Premium include?
- Weekly Premium — Grants 7 credits every 7 days while the subscription is active. Auto-renews weekly until cancelled. Best for short-term heavy use.
- Yearly Premium — Grants 360 credits per year (granted up front) while the subscription is active. Auto-renews yearly. Best long-term value.
The current price of each plan is shown at the time of purchase in your local currency.
What about the credit packs?
If you don't want a recurring subscription, you can buy a one-time pack: 10 credits, 50 credits, or 100 credits. Pack credits are added to your balance immediately, never expire, and are independent of any subscription.
When do my Premium credits top up?
The Weekly plan tops up by 7 credits every 7 days from your first grant. The Yearly plan grants its 360 credits up front and re-grants on each yearly renewal. Unused credits carry over as long as the subscription stays active.
Credit refills stop the moment the subscription is no longer active (cancelled and the paid period has ended). Credits already in your balance at that point stay in your account.
How do I cancel my subscription?
iOS Settings → tap your name at the top → Subscriptions → Summer AI → Cancel Subscription. Your access continues until the end of your current billing period. We can't cancel subscriptions for you — Apple manages this directly.
How do I get a refund?
All purchases are processed by Apple, so refund requests must be submitted directly to Apple at reportaproblem.apple.com. We don't have the ability to issue refunds ourselves. If a creation fails because of a technical error on our side, we do not charge you a credit — you simply try again at no cost.
I subscribed but Premium isn't showing up in the App.
Tap Restore at the bottom of the Premium screen, or in Settings → Restore purchases. This re-syncs your subscription from Apple. If your purchase still doesn't appear after a minute, email us with your purchase confirmation from Apple.
Can I switch from Weekly to Yearly (or vice versa)?
Yes — you can switch plans at any time from iOS Settings → Subscriptions → Summer AI. Apple handles the proration automatically.
If I cancel Premium do I keep my credits?
Any credits already granted to your balance at the time of cancellation remain in your account. You will stop receiving new refills at the next renewal date.
Privacy and data
What happens to my photo after I upload it?
Your photo is sent to our AI provider (fal.ai) over an encrypted connection so it can be used to compose the summer photo. We do not store your photo on our own servers, and your photo is never used to train AI models. See our Privacy Policy for the full breakdown.
Do you store the images you generate?
The URL of each generated summer photo is stored in your private generation history (visible only to you) so you can come back to it later. You can delete any history item from inside the App at any time, and it is permanently removed from our database. If you want to keep a permanent local copy, tap Save to Photos on the result screen.
How do I delete all my data?
Email us at [email protected] with the subject "Summer AI — Data Deletion Request". We'll delete all data associated with your installation within 7 business days. Note: uninstalling the App alone does not delete server-side data — you need to email us if you want everything wiped.
Do you sell my data?
No. We don't sell, rent, or share your data with advertisers. We don't run ads in the App. Our only revenue is from Premium subscriptions.
What permissions does the App need?
- Photo Library (read): Only when you pick a photo for a creation. We use Apple's standard picker, which only hands us the single photo you selected.
- Photo Library (add): Only when you tap "Save to Photos" on a finished creation.
- Network: To talk to our backend and AI provider.
Troubleshooting
My creation has been stuck for more than a minute.
Sometimes our AI provider experiences high load. If a creation does not complete within a reasonable time, the App will mark it as failed and the credit is preserved. You can then try again. If the issue keeps happening, email us so we can investigate.
The App crashed when I tried to generate.
Please email us with your iOS version, your iPhone model, and a description of what you were doing when the crash occurred. The more detail, the faster we can fix it.
"HTTP 4xx / HTTP 5xx" or similar error during generation.
Make sure you have an active internet connection and try restarting the App. If you're on cellular, check that the App has Mobile Data permission in iOS Settings. Transient errors from our AI provider usually resolve on a retry.
The result image won't load.
Try closing and reopening the App. Generated images may take a few seconds to download on slower connections.
My saved image doesn't appear in Photos.
When you tap Save, iOS will ask for permission to add to your Photo Library the first time. Make sure you approved that permission (iOS Settings → Summer AI → Photos). Then try saving again from the result screen.
My credit count seems wrong.
Pull down to refresh, or quit and reopen the App. Credits are synced from our backend in real time, but a spotty network can delay the update. If the count still looks wrong, email us with a rough timestamp of when the discrepancy started.
Reporting abuse
If you believe someone is using Summer AI to create harmful content — uploading photos of people without consent, generating harassment, sexual content involving minors, impersonation, manipulated imagery intended to mislead, or any other illegal use — please report it to us immediately.
Email [email protected] with the subject "Summer AI — Abuse Report" and as much detail as you can share. We take every report seriously and will investigate within 48 hours.
For sexual content involving minors (CSAM), we are required by law to report to the appropriate authorities and we cooperate fully with law enforcement.
Legal
- Privacy Policy
- Terms of Service
- Manage Subscriptions: iOS Settings → Apple ID → Subscriptions
- Refund requests: reportaproblem.apple.com
Thank you
We're a small team and your feedback shapes what we build next. If you love Summer AI, please consider leaving a review on the App Store — it helps other photo people find us.
If you have an idea for a feature or an effect you want to see, send it our way. We read everything.