Support
We're a small team and we read every message. This page covers the most common questions about Squishy AI. If you can't find what you need, send us an email and we'll usually respond within 24 hours.
Get in touch
The fastest way to reach us is by email. When writing in, please include your iPhone model, your iOS version, and a brief description of the issue (with a screenshot if you have one). If your question is about a purchase, mention which plan or credit pack you bought and roughly when.
Email [email protected]Getting started
What does Squishy AI do?
Squishy AI turns a photo of a person into a funny, viral AI video: a giant hand squeezes them like a soft toy, and their cheeks, belly, hips, and legs puff up in exaggerated, comedic squash-and-stretch — while they still clearly look like themselves. Same identity, same outfit, same background, just squishier.
How do I generate my first squish?
Open the App, pick one of the squish styles, tap the photo card to choose a photo from your library, then tap Generate Squishy. Your video will be ready in a couple of minutes.
What kind of photo works best?
A clear, well-lit photo where the person is fully visible works best. Try to avoid extremely dark scenes, heavy existing filters, or photos where most of the body is out of frame, so the AI has enough to work with.
How long does a squish take?
Usually 2–4 minutes. You can close the generation screen, background the App, or even fully quit it — the squish keeps rendering on our servers, and the finished video will be waiting for you in the My Squishy tab when it's done.
Can I keep using my phone while it's generating?
Yes. Lock your phone, switch apps, or check back later — there's nothing you need to keep open. Just open Squishy AI again and check the My Squishy tab.
Why doesn't the result look exactly like I imagined?
Squishy AI uses a generative AI video model — it's creative, not deterministic. The same photo can produce slightly different results on different runs or with different styles. Try a different style to see a different take.
Can I save or share the result?
Yes. On the result screen, tap Save to add it to your Photos, or Share to send it directly to Messages, TikTok, Instagram, or anywhere else.
Subscriptions and credits
How do credits work?
Each squish video costs 1 credit. You can get credits either through a subscription (which grants credits automatically every week) or by buying a one-time credit pack.
What subscription plans are available?
- Weekly — Grants 2 squish credits every 7 days while active. Auto-renews weekly until cancelled.
- Yearly — Also grants 2 squish credits every 7 days while active, same weekly cadence as Weekly, but billed once a year. Usually the better value.
The current price of each plan is shown at the time of purchase in your local currency.
Do unused credits carry over?
Yes. If you don't use all your credits in a given week, they stay in your balance — they are never reset to zero or taken away. Your balance simply grows as long as your subscription stays active, or whenever you buy a credit pack.
Can I just buy credits without subscribing?
Yes. Credit packs (10, 50, 100, or 500 credits) are one-time purchases with no auto-renewal. Purchased credits never expire.
What happens if my squish fails?
Your credit is automatically refunded to your balance, and the App shows you the reason it failed right in the My Squishy tab.
How do I cancel my subscription?
iOS Settings → tap your name at the top → Subscriptions → Squishy AI → Cancel Subscription. Your access continues until the end of your current billing period. We can't cancel subscriptions for you — Apple manages this directly.
How do I get a refund?
All purchases are processed by Apple, so refund requests must be submitted directly to Apple at reportaproblem.apple.com. We don't have the ability to issue refunds ourselves.
I subscribed or bought credits but they're not showing up in the App.
Tap Restore at the bottom of the Premium or Credits screen. This re-syncs your purchase from Apple. If it still doesn't appear after a minute, email us with your purchase confirmation from Apple.
Privacy and data
What happens to my photo after I upload it?
Your photo is sent to our AI provider (fal.ai) over an encrypted connection so it can generate your squish video. We do not store your photo on our own servers, and it's never used to train AI models. See our Privacy Policy for the full breakdown.
Do you store the videos you generate?
The AI-generated video URL is shown in the App and also saved to your private My Squishy history (tied to your anonymous user ID) so you can revisit your past squishes. If you want to keep a local copy, tap Save on the result screen.
How do I delete all my data?
Email us at [email protected] with the subject "Squishy AI — Data Deletion Request". We'll delete all data associated with your installation within 7 business days. Note: uninstalling the App alone does not delete server-side data — you need to email us if you want everything wiped.
Do you sell my data?
No. We don't sell, rent, or share your data with advertisers. We don't run ads in the App. Our only revenue is from subscriptions and credit packs.
What permissions does the App need?
- Photo Library (read): Only when you pick a photo to squishify. We use Apple's standard picker, which only hands us the single photo you selected.
- Photo Library (add): Only when you tap "Save" on a finished squish video.
- Network: To talk to our backend and AI provider.
Troubleshooting
My squish has been "processing" for a long time.
Video generation typically takes 2–4 minutes, sometimes longer if our AI provider is under high load. You don't need to keep the App open — check back in the My Squishy tab later. If it still hasn't finished after 15–20 minutes, it will be marked as failed and your credit refunded automatically.
My squish failed — why, and did I lose my credit?
Tap the failed entry in My Squishy to see the specific reason. Your credit is always refunded automatically when a generation fails, no need to contact us for that.
The App crashed when I tried to generate.
Please email us with your iOS version, your iPhone model, and a description of what you were doing when the crash occurred. The more detail, the faster we can fix it.
"HTTP 4xx / HTTP 5xx" or similar error during generation.
Make sure you have an active internet connection and try restarting the App. If you're on cellular, check that the App has Mobile Data permission in iOS Settings. Transient errors from our AI provider usually resolve on a retry.
The result video won't play.
Try closing and reopening the App. Generated videos may take a few seconds to buffer on slower connections.
My saved video doesn't appear in Photos.
When you tap Save, iOS will ask for permission to add to your Photo Library the first time. Make sure you approved that permission (iOS Settings → Squishy AI → Photos). Then try saving again from the result screen.
Reporting abuse
If you believe someone is using Squishy AI to create harmful content — uploading photos of people without consent, generating harassment, sexual content involving minors, impersonation, manipulated video intended to mislead, or any other illegal use — please report it to us immediately.
Email [email protected] with the subject "Squishy AI — Abuse Report" and as much detail as you can share. We take every report seriously and will investigate within 48 hours.
For sexual content involving minors (CSAM), we are required by law to report to the appropriate authorities and we cooperate fully with law enforcement.
Legal
- Privacy Policy
- Terms of Service
- Manage Subscriptions: iOS Settings → Apple ID → Subscriptions
- Refund requests: reportaproblem.apple.com
Thank you
We're a small team and your feedback shapes what we build next. If you love Squishy AI, please consider leaving a review on the App Store — it helps other squish fans find us.
If you have an idea for a new squish style, send it our way. We read everything.