Support
We're a small team and we read every message. This page covers the most common questions. If you can't find what you need, send us an email and we'll usually respond within 24 hours.
📬 Get in touch
The fastest way to reach us is by email. When writing in, please include your iOS device model, your iOS version, and a brief description of the issue (with a screenshot if you have one). If your question is about a charging station listing or a purchase, please paste your anonymous user ID — you can copy it from the App's Profile screen support email.
Email [email protected]Getting started
How do I find charging stations near me?
Open the App and grant location permission when prompted. Once Premium is active, the map will automatically show EV charging stations within your selected radius. Tap any station for details and directions.
Why does the App need my location?
To find chargers near you, the App sends your current latitude and longitude to the Google Places API. Without location access, we can't tell where to search. Your location is never stored on our servers and is never associated with your account.
Can I change the search radius?
Yes — tap the radius indicator on the map screen and choose 5 mi, 10 mi, or 25 mi. The map updates immediately with stations in the new radius.
How do I save a favorite station?
Tap the heart icon on any station card or in the station detail sheet. Saved stations appear in the Profile tab and persist across sessions on this device.
How do I get directions to a charger?
Open the station detail sheet and tap "Apple Maps Directions" or "Google Maps Directions". The selected map app will open with the route pre-loaded.
Charging stations
Where does Charge get its charging station data?
Charging station information comes from the Google Places API. We display what Google returns — names, addresses, ratings, connector types, and charging speeds where available.
The connector or charging speed shown doesn't match the actual station.
Connector and kW information is provided by Google's data partners and station operators. It is not always perfectly current. Always verify with the station operator before relying on this data, especially for long-distance trips.
A station I know exists isn't showing up.
If a station is missing from Google's data, it won't appear in Charge. Try increasing your search radius. If a well-known station is consistently missing, you can submit it directly to Google Maps and it will eventually show up in the App too.
Why is a station showing as "no rating"?
Ratings only appear when Google has at least one user review for the station. New or rarely-visited stations may show no rating.
Subscriptions
What do I get with Charge Premium?
Free users see a map of their location. Premium unlocks live charging station search, connector and kW details, unlimited refreshes, and saved favorites.
- Charge Premium Weekly — $6.99/week. Full access.
- Charge Premium Yearly — $29.99/year. Full access. Best long-term value.
There is no free trial. Pricing shown in USD; Apple converts to your local currency at purchase.
How do I cancel my subscription?
iOS Settings → tap your name at the top → Subscriptions → Charge → Cancel Subscription. Your access continues until the end of your billing period. (We can't cancel subscriptions for you — Apple manages this directly.)
How do I get a refund?
All purchases are processed by Apple, so refund requests must be submitted directly to Apple at reportaproblem.apple.com. We don't have the ability to issue refunds ourselves.
I purchased a subscription but Premium isn't unlocking.
Open the App's Profile tab and tap "Restore Purchases". This re-syncs your purchases from Apple. If your subscription still doesn't appear after a minute, email us with your purchase confirmation from Apple.
Can I upgrade from Weekly to Yearly?
Yes — you can switch plans at any time from iOS Settings → Subscriptions → Charge. Apple handles the proration automatically.
Privacy and data
Is my location stored anywhere?
No. Your location is sent to the Google Places API at the moment of each search, used to return nearby stations, then discarded. We do not store your location on our servers. We do not track your location in the background. See our Privacy Policy for the full breakdown.
How do I delete all my data?
Email us at [email protected] with the subject "Data Deletion Request". We'll delete all data associated with your installation within 7 business days. Note: uninstalling the App alone does not delete server-side data — you need to email us if you want everything wiped.
Do you sell my data?
No. We don't sell, rent, or share your data with advertisers. We don't run ads in the App. Our only revenue is from Charge Premium subscriptions.
Troubleshooting
The map is blank or "Location Access Required" appears.
iOS Settings → Privacy & Security → Location Services → Charge → set to "While Using the App". Then reopen Charge.
"Something went wrong" / server error 403 when searching.
This usually clears within a minute. If it keeps happening, email us with a screenshot — there may be an issue with our charging station data provider that we need to address.
No stations are showing up at all.
EV charging is denser in some areas than others. Try increasing the radius to 25 mi. If still nothing, you may be in an area with limited charger coverage.
The App is slow to load the map.
Map tiles are downloaded as you scroll. On a slow connection this can take several seconds. Make sure you're on Wi-Fi or a strong cellular connection.
App crashes on launch.
Please email us with your iOS version, your iPhone model, and what you were doing when the crash occurred. The more detail, the faster we can fix it.
Legal
- Privacy Policy
- Terms of Service
- Manage Subscriptions: iOS Settings → Apple ID → Subscriptions
- Refund requests: reportaproblem.apple.com
Thank you ⚡️
We're a small team and your feedback shapes what we build next. If you love Charge, please consider leaving a review on the App Store — it helps other EV drivers find us.
If you have an idea for a feature, a network you'd love us to integrate, or a station data source you'd like us to consider, send it our way. We read everything.