Support
We're a small team and we read every message. This page covers the most common questions. If you can't find what you need, send us an email and we'll usually respond within 24 hours.
📬 Get in touch
The fastest way to reach us is by email. When writing in, please include your iOS device model, your iOS version, and a brief description of the issue (with a screenshot if you have one). If your question is about credits or a purchase, please paste your anonymous user ID — you can copy it from the App's Settings → Support email.
Email [email protected]Getting started
How do I create my first portrait?
Open the App, tap "New Portrait", upload a clear photo of your pet, choose a style, and tap "Generate". Your portrait will be ready in about 30 seconds.
What kind of pet photo works best?
A clear, well-lit photo where your pet's face is fully visible and facing the camera produces the best results. Solo photos with minimal background clutter work well. Avoid heavy filters, motion blur, dark scenes, or photos where the pet is too small in the frame.
Which pets does Chappy AI work with?
Chappy AI is trained to work with cats, dogs, rabbits, hamsters, birds, and most common pets. Exotic animals may give surprising results — feel free to experiment!
How long does generation take?
About 20–40 seconds on average. The History tab shows all your completed portraits.
Why doesn't the portrait look exactly like my pet?
Chappy AI imagines what your pet might look like as a human — it picks up cues like fur color, eye shape, and personality from the photo. It is a creative interpretation, not a literal mapping. Different styles will give very different results. Try the same photo across multiple styles for fun.
Can I generate multiple portraits at the same time?
Yes — you can submit a new portrait while another is still generating. Both will appear in your History tab when ready.
Credits and subscriptions
How do credits work?
Each portrait costs 1 credit to generate. New users get a small number of free credits to try the app. To keep generating, subscribe to Chappy PRO:
- Chappy PRO Weekly — $6.99/week. Includes 10 credits every week, all styles unlocked, watermark-free exports, priority generation.
- Chappy PRO Yearly — $39.99/year. Includes 50 credits every year, all styles unlocked, watermark-free exports, priority generation. Best long-term value.
Credits from your active subscription are refreshed at the start of each new billing period.
How do I cancel my subscription?
iOS Settings → tap your name at the top → Subscriptions → Chappy AI → Cancel Subscription. Your access continues until the end of your billing period. (We can't cancel subscriptions for you — Apple manages this directly.)
How do I get a refund?
All purchases are processed by Apple, so refund requests must be submitted directly to Apple at reportaproblem.apple.com. We don't have the ability to issue refunds ourselves. If a generation fails because of a technical error on our side, the App automatically refunds the credit so you don't lose anything.
My credits didn't refresh after renewal. What do I do?
Open the App and go to the Settings tab — this triggers a fresh sync with the App Store. If the issue persists, email us with your anonymous user ID (visible in the App's Settings → Support → email body).
I purchased a subscription but PRO isn't showing up.
Open the App's Settings tab and tap "Restore Purchases". This re-syncs your purchases from Apple. If your subscription still doesn't appear after a minute, email us with your purchase confirmation from Apple.
Can I upgrade from Weekly to Yearly?
Yes — you can switch plans at any time from iOS Settings → Subscriptions → Chappy AI. Apple handles the proration automatically.
Privacy and data
What happens to my pet photo after I upload it?
Your photo is sent to our AI provider (FAL.ai) over an encrypted connection so it can be used to generate the portrait. We do not store your photo on our own servers, and your photo is never used to train AI models. See our Privacy Policy for the full breakdown.
How do I delete all my data?
Email us at [email protected] with the subject "Data Deletion Request". We'll delete all data associated with your installation within 7 business days. Note: uninstalling the App alone does not delete server-side data — you need to email us if you want everything wiped.
How do I disable notifications?
iOS Settings → Notifications → Chappy AI → Allow Notifications: Off. Your in-progress generations will still complete; you just won't be notified when they're done.
Do you sell my data?
No. We don't sell, rent, or share your data with advertisers. We don't run ads in the App. Our only revenue is from Chappy PRO subscriptions.
Troubleshooting
My generation has been stuck for more than 5 minutes.
Sometimes our AI provider experiences high load. If your generation has been pending for more than 5 minutes, the App will automatically mark it as failed and refund your credit. You can then try again. If the issue keeps happening, email us so we can investigate.
The App crashed when I tried to generate a portrait.
Please email us with the style you selected, your iOS version, your iPhone model, and a description of what you were doing when the crash occurred. The more detail, the faster we can fix it.
"Could not load image" or similar error.
Make sure you have an active internet connection and try restarting the App. If you're on cellular, check that the App has Mobile Data permission in iOS Settings.
The portrait took forever to save to my Photos app.
Generated portraits are HD quality and may take a few seconds to download depending on your internet speed. If it's taking more than a minute, try again with a stronger Wi-Fi connection.
The result doesn't look like a human at all — it looks like a weird animal.
This usually happens when the pet photo is unclear, too dark, or shows the pet from an unusual angle. Try a brighter, front-facing photo. You can also try a different style — Natural and Cinematic tend to produce the most consistent human results.
Reporting abuse
If you believe someone is using Chappy AI to create harmful content — uploading photos of people without consent, generating harassment, sexual content involving minors, impersonation, or any other illegal use — please report it to us immediately.
Email [email protected] with the subject "Abuse Report" and as much detail as you can share. We take every report seriously and will investigate within 48 hours.
For sexual content involving minors (CSAM), we are required by law to report to the appropriate authorities and we cooperate fully with law enforcement.
Legal
- Privacy Policy
- Terms of Service
- Manage Subscriptions: iOS Settings → Apple ID → Subscriptions
- Refund requests: reportaproblem.apple.com
Thank you 🐾
We're a small team and your feedback shapes what we build next. If you love Chappy AI, please consider leaving a review on the App Store — it helps other pet parents find us.
If you have an idea for a feature or a style you want to see, send it our way. We read everything.