Support

Getting started

What does BirthdAI do?

BirthdAI turns a photo into a personalized birthday card. Browse 70 card styles — from luxury editorial to vintage postcards to playful pop art — pick one, upload a photo, choose the age, add a name, and BirthdAI's AI composes it all into a finished keepsake card in under a minute.

How do I make my first card?

Open the App, swipe through the full-screen style feed on the Cards tab, tap Generate This — Your Version on the style you like, upload a photo, set the age (tap the age row to open the picker), type in a name, and tap Generate Now.

Some styles ask for an extra message — what's that?

A handful of styles (like Magazine Cover, Movie Poster, or Marquee Lights) let you add your own short headline or message, which gets woven into the card's design alongside the name and age.

What kind of photo works best?

A clear, well-lit photo where the person's face is visible works best. Try to avoid extremely dark scenes, heavy existing filters, or photos where the face is mostly obscured, so the AI has enough to work with.

How long does a card take to generate?

Usually under a minute. Keep the App open while it generates — you'll land on the result screen automatically when it's ready.

Why doesn't the result look exactly like I imagined?

BirthdAI uses a generative AI model — it's creative, not deterministic. The same photo and style can produce slightly different results on different runs.

Can I save or share the result?

Yes. On the result screen, tap Save to Photos to add it to your Photo Library, or Share to send it directly to Messages, Mail, or any other app. The first time you save, iOS will ask permission to add to your Photo Library.

Where can I see my past cards?

The My Cards tab keeps a private history of every card you've generated, including ones still processing or that failed.

Credits and subscriptions

How does the credit system work?

Every card generation costs 1 credit. New installs start with 0 credits — you'll need a subscription or a credit pack before your first generation. Browsing all 70 styles is always free; credits are only spent when you tap Generate.

What subscription plans are available?

• Weekly — Grants 10 card credits every 7 days while active. Auto-renews weekly until cancelled.
• Yearly — Also grants 10 card credits every 7 days while active (same weekly cadence as Weekly). Auto-renews yearly. Best long-term value.

Unused credits from either plan carry over — they're never reset to zero, your balance simply grows by 10 more every 7 days as long as the subscription stays active.

Can I just buy credits without subscribing?

Yes. Tap the credit counter in the top-right of the Cards tab, or "Buy Credits" in Settings, to purchase a one-time pack (10, 50, 100, or 500 credits). Packs never expire and don't require a subscription.

How do I cancel my subscription?

iOS Settings → tap your name at the top → Subscriptions → BirthdAI → Cancel Subscription. Your access continues until the end of your current billing period. We can't cancel subscriptions for you — Apple manages this directly.

How do I get a refund?

All purchases are processed by Apple, so refund requests must be submitted directly to Apple at reportaproblem.apple.com. We don't have the ability to issue refunds ourselves.

I purchased but it isn't showing up in the App.

Open Settings in the App and tap Restore Purchases. This re-syncs your purchase from Apple. If it still doesn't appear after a minute, email us with your purchase confirmation from Apple.

A generation failed — did I lose my credit?

No. If a card fails to generate for any reason, the credit is automatically refunded to your balance.

Privacy and data

What happens to my photo after I upload it?

Your photo is sent to our AI provider (fal.ai) over an encrypted connection so it can be composed into your chosen card style. We do not store your original photo on our own servers, and your photo is never used to train AI models. See our Privacy Policy for the full breakdown.

Do you store the cards you generate?

The finished card's image URL — along with the name, age, and caption text used — is saved to your private card history (tied to your anonymous user ID) so you can revisit it in My Cards. If you want a local copy, tap Save to Photos on the result screen.

How do I delete all my data?

Email us at [email protected] with the subject "BirthdAI — Data Deletion Request" and your anonymous user ID (found at the bottom of the Settings screen). We'll delete all data associated with your installation within 30 days. Note: uninstalling the App alone does not delete server-side data — you need to email us if you want everything wiped.

Do you sell my data?

No. We don't sell, rent, or share your data with advertisers. We don't run ads in the App. Our only revenue is from subscriptions and credit packs.

Can I make a card of my baby or child?

Yes — BirthdAI supports ages from 1 month up to 100 years, and many styles are designed with baby milestones in mind. If you're uploading a photo of your own child, that's exactly the intended use. If it's someone else's child, make sure you have that parent or guardian's permission first. See Section 12 of our Privacy Policy for details.

What permissions does the App need?

• Photo Library (read): Only when you pick a photo to generate a card. We use Apple's standard picker, which only hands us the single photo you selected.
• Photo Library (add): Only when you tap "Save to Photos" on a finished card.
• Network: To talk to our backend and AI provider.

Troubleshooting

Generation has been stuck for more than a minute.

Sometimes our AI provider experiences high load. If a generation does not complete within a reasonable time, the App will mark it as failed and refund your credit. You can then try again. If the issue keeps happening, email us so we can investigate.

The App crashed when I tried to generate.

Please email us with your iOS version, your iPhone model, and a description of what you were doing when the crash occurred. The more detail, the faster we can fix it.

I got an error during generation.

Make sure you have an active internet connection and try again — most generation errors are transient network issues and resolve on a retry. Your credit is automatically refunded if a generation fails.

The result image won't load.

Try closing and reopening the App. Generated images may take a few seconds to download on slower connections.

My saved card doesn't appear in Photos.

When you tap Save, iOS will ask for permission to add to your Photo Library the first time. Make sure you approved that permission (iOS Settings → BirthdAI → Photos). Then try saving again from the result screen.

Reporting abuse

If you believe someone is using BirthdAI to create harmful content — uploading photos of people without consent, generating harassment, sexual content involving minors, impersonation, manipulated imagery intended to mislead, or any other illegal use — please report it to us immediately.

Email [email protected] with the subject "BirthdAI — Abuse Report" and as much detail as you can share. We take every report seriously and will investigate within 48 hours.

For sexual content involving minors (CSAM), we are required by law to report to the appropriate authorities and we cooperate fully with law enforcement.

Legal

• Privacy Policy
• Terms of Service
• Manage Subscriptions: iOS Settings → Apple ID → Subscriptions
• Refund requests: reportaproblem.apple.com

Thank you

We're a small team and your feedback shapes what we build next. If you love BirthdAI, please consider leaving a review on the App Store — it helps other people find us.

If you have an idea for a new card style, send it our way. We read everything.