Support
We're a small team and we read every message. This page covers the most common questions about Ai Retake Restore. If you can't find what you need, send us an email and we'll usually respond within 24 hours.
Get in touch
The fastest way to reach us is by email. When writing in, please include your iPhone model, your iOS version, and a brief description of the issue (with a screenshot if you have one). If your question is about a purchase, mention which plan you bought and roughly when.
Email [email protected]Getting started
What does Ai Retake Restore do?
Ai Retake Restore fixes the one photo that almost came out great. If your face looks crooked, your eyes are closed or blinking, the lighting is off, or the shot is a bit blurry, the App uses AI to retake that exact moment — same person, same pose, same background — with a natural, photogenic expression and properly opened eyes.
How do I retake my first photo?
Open the App, tap the photo card to pick a photo from your library, then tap Retake this photo. Your corrected photo will be ready in about 20–40 seconds.
What kind of photo works best?
A clear photo where the person's face is visible works best — even if the expression, eyes, or lighting are off. Try to avoid extremely dark scenes, heavy existing filters, or photos where the face is mostly obscured, so the AI has enough to work with.
How long does a retake take?
About 20–40 seconds on average. You can close the generation screen or put the App in the background — the retake will keep running, and the result will be waiting when you come back.
Can I keep my phone free while it's generating?
Yes. You can lock your phone or switch apps during a retake. We use an iOS background task to let the generation finish. When the result is ready the App will have it waiting for you on your next open.
Why doesn't the result look exactly like I imagined?
Ai Retake Restore uses a generative AI model — it's creative, not deterministic. The same photo can produce slightly different results on different runs. Try again to see a different take.
Can I save the result to my Photos?
Yes. On the result screen, tap Save to Photos. The first time you do this, iOS will ask permission to add to your Photo Library.
Premium subscription
Do I need to subscribe to use the App?
Yes. Ai Retake Restore is a subscription-only app — there are no one-time purchases. An active Premium subscription grants you retake credits every week.
What plans are available?
- Weekly Premium — Grants 10 retakes every 7 days while the subscription is active. Auto-renews weekly until cancelled.
- Yearly Premium — Also grants 10 retakes every 7 days while the subscription is active (same weekly cadence as Weekly). Auto-renews yearly. Best long-term value.
The current price of each plan is shown at the time of purchase in your local currency.
Do unused retakes carry over?
Yes. If you don't use all 10 retakes in a given week, they stay in your balance — they are never reset to zero or taken away. Your balance simply grows by 10 more every 7 days as long as your subscription stays active.
How do I cancel my subscription?
iOS Settings → tap your name at the top → Subscriptions → Ai Retake Restore → Cancel Subscription. Your access continues until the end of your current billing period. We can't cancel subscriptions for you — Apple manages this directly.
How do I get a refund?
All purchases are processed by Apple, so refund requests must be submitted directly to Apple at reportaproblem.apple.com. We don't have the ability to issue refunds ourselves.
I subscribed but Premium isn't showing up in the App.
Tap Restore at the bottom of the Premium screen or in Settings. This re-syncs your purchase from Apple. If it still doesn't appear after a minute, email us with your purchase confirmation from Apple.
Can I switch from Weekly to Yearly (or vice versa)?
Yes — you can switch plans at any time from iOS Settings → Subscriptions → Ai Retake Restore. Apple handles the proration automatically.
Privacy and data
What happens to my photo after I upload it?
Your photo is sent to our AI provider (fal.ai) over an encrypted connection so it can be used to create the retaken result. We do not store your photo on our own servers, and your photo is never used to train AI models. See our Privacy Policy for the full breakdown.
Do you store the images you generate?
The AI-generated image URL is shown in the App and also saved to your private Gallery (tied to your anonymous user ID) so you can revisit your past retakes. You can delete any history entry at any time from the Gallery, and it will be removed from our database. If you want to keep a local copy, tap Save to Photos on the result screen.
How do I delete all my data?
Email us at [email protected] with the subject "Ai Retake Restore — Data Deletion Request". We'll delete all data associated with your installation within 7 business days. Note: uninstalling the App alone does not delete server-side data — you need to email us if you want everything wiped.
Do you sell my data?
No. We don't sell, rent, or share your data with advertisers. We don't run ads in the App. Our only revenue is from Premium subscriptions.
What permissions does the App need?
- Photo Library (read): Only when you pick a photo for a retake. We use Apple's standard picker, which only hands us the single photo you selected.
- Photo Library (add): Only when you tap "Save to Photos" on a finished retake.
- Network: To talk to our backend and AI provider.
Troubleshooting
My retake has been stuck for more than a minute.
Sometimes our AI provider experiences high load. If a retake does not complete within a reasonable time, the App will mark it as failed. You can then try again. If the issue keeps happening, email us so we can investigate.
The App crashed when I tried to generate.
Please email us with your iOS version, your iPhone model, and a description of what you were doing when the crash occurred. The more detail, the faster we can fix it.
"HTTP 4xx / HTTP 5xx" or similar error during generation.
Make sure you have an active internet connection and try restarting the App. If you're on cellular, check that the App has Mobile Data permission in iOS Settings. Transient errors from our AI provider usually resolve on a retry.
The result image won't load.
Try closing and reopening the App. Generated images may take a few seconds to download on slower connections.
My saved image doesn't appear in Photos.
When you tap Save, iOS will ask for permission to add to your Photo Library the first time. Make sure you approved that permission (iOS Settings → Ai Retake Restore → Photos). Then try saving again from the result screen.
Reporting abuse
If you believe someone is using Ai Retake Restore to create harmful content — uploading photos of people without consent, generating harassment, sexual content involving minors, impersonation, manipulated imagery intended to mislead, or any other illegal use — please report it to us immediately.
Email [email protected] with the subject "Ai Retake Restore — Abuse Report" and as much detail as you can share. We take every report seriously and will investigate within 48 hours.
For sexual content involving minors (CSAM), we are required by law to report to the appropriate authorities and we cooperate fully with law enforcement.
Legal
- Privacy Policy
- Terms of Service
- Manage Subscriptions: iOS Settings → Apple ID → Subscriptions
- Refund requests: reportaproblem.apple.com
Thank you
We're a small team and your feedback shapes what we build next. If you love Ai Retake Restore, please consider leaving a review on the App Store — it helps other photo people find us.
If you have an idea for a feature you want to see, send it our way. We read everything.