Support

Getting started

What does AI Couple Photo Maker do?

Couple turns two individual photos — one of you and one of your partner — into a single AI-generated couple photo. Browse 30 styles — from candlelit dinners to golden-hour beach walks to editorial studio portraits — pick one, upload both photos, and Couple's AI composes you both into a finished couple photo in under a minute.

How do I make my first couple photo?

Open the App, swipe through the full-screen style feed on the Styles tab, tap Generate Yours on the style you like, upload a photo of yourself in the first slot and a photo of your partner in the second slot, and tap Generate Now.

Do I need to type in any names or details?

No. Unlike some of our other apps, Couple doesn't ask for any name, age, or caption text — just the two photos.

What kind of photos work best?

Clear, well-lit photos where each person's face is clearly visible work best. Close-ups are fine — the AI will naturally extend the pose and outfit. Try to avoid extremely dark scenes, heavy existing filters, or photos where the face is mostly obscured, so the AI has enough to work with.

How long does a photo take to generate?

Usually under a minute. Keep the App open while it generates — you'll land on the result screen automatically when it's ready.

Why doesn't the result look exactly like I imagined?

Couple uses a generative AI model — it's creative, not deterministic. The same two photos and style can produce slightly different results on different runs.

Can I save or share the result?

Yes. On the result screen, tap Save to add it to your Photo Library, or Share to send it directly to Messages, Mail, or any other app. The first time you save, iOS will ask permission to add to your Photo Library.

Where can I see my past photos?

The My Photos tab keeps a private history of every couple photo you've generated, including ones still processing or that failed.

Credits and subscriptions

How does the credit system work?

Every photo generation costs 1 credit. New installs start with 0 credits — you'll need a subscription or a credit pack before your first generation. Browsing all 30 styles is always free; credits are only spent when you tap Generate.

What subscription plans are available?

• Weekly — Grants 10 photo credits every 7 days while active. Auto-renews weekly until cancelled.
• Yearly — Grants 8 photo credits every 7 days while active. Auto-renews yearly. Best long-term value.

Unused credits from either plan carry over — they're never reset to zero, your balance simply grows with every new grant as long as the subscription stays active.

Can I just buy credits without subscribing?

Yes. Tap the credit counter in the top-right of the Styles tab, or "Buy Credits" in Settings, to purchase a one-time pack (10, 50, 100, or 500 credits). Packs never expire and don't require a subscription.

How do I cancel my subscription?

iOS Settings → tap your name at the top → Subscriptions → AI Couple Photo Maker → Cancel Subscription. Your access continues until the end of your current billing period. We can't cancel subscriptions for you — Apple manages this directly.

How do I get a refund?

All purchases are processed by Apple, so refund requests must be submitted directly to Apple at reportaproblem.apple.com. We don't have the ability to issue refunds ourselves.

I purchased but it isn't showing up in the App.

Open Settings in the App and tap Restore Purchases. This re-syncs your purchase from Apple. If it still doesn't appear after a minute, email us with your purchase confirmation from Apple.

A generation failed — did I lose my credit?

No. If a photo fails to generate for any reason, the credit is automatically refunded to your balance.

Privacy and data

What happens to my photos after I upload them?

Your two photos are sent to our AI provider (fal.ai) over an encrypted connection so they can be composed into your chosen couple-photo style. We do not store your original photos on our own servers, and your photos are never used to train AI models. See our Privacy Policy for the full breakdown.

Do you store the photos you generate?

The finished photo's image URL is saved to your private photo history (tied to your anonymous user ID) so you can revisit it in My Photos. If you want a local copy, tap Save on the result screen.

How do I delete all my data?

Email us at [email protected] with the subject "AI Couple Photo Maker — Data Deletion Request" and your anonymous user ID (found at the bottom of the Settings screen). We'll delete all data associated with your installation within 30 days. Note: uninstalling the App alone does not delete server-side data — you need to email us if you want everything wiped.

Do you sell my data?

No. We don't sell, rent, or share your data with advertisers. We don't run ads in the App. Our only revenue is from subscriptions and credit packs.

Can I upload a photo of a child?

No. AI Couple Photo Maker generates romantic and date-styled couple photos, and both people in the two photos you upload must be adults aged 18 or older. Photos of minors are not permitted under any circumstances — see our Privacy Policy and Terms of Service for details.

What permissions does the App need?

• Photo Library (read): Only when you pick a photo to generate a couple photo. We use Apple's standard picker, which only hands us the single photo you selected each time.
• Photo Library (add): Only when you tap "Save" on a finished photo.
• Network: To talk to our backend and AI provider.

Troubleshooting

Generation has been stuck for more than a minute.

Sometimes our AI provider experiences high load. If a generation does not complete within a reasonable time, the App will mark it as failed and refund your credit. You can then try again. If the issue keeps happening, email us so we can investigate.

The App crashed when I tried to generate.

Please email us with your iOS version, your iPhone model, and a description of what you were doing when the crash occurred. The more detail, the faster we can fix it.

I got an error during generation.

Make sure you have an active internet connection and try again — most generation errors are transient network issues and resolve on a retry. Your credit is automatically refunded if a generation fails.

The result image won't load.

Try closing and reopening the App. Generated images may take a few seconds to download on slower connections.

My saved photo doesn't appear in Photos.

When you tap Save, iOS will ask for permission to add to your Photo Library the first time. Make sure you approved that permission (iOS Settings → AI Couple Photo Maker → Photos). Then try saving again from the result screen.

Reporting abuse

If you believe someone is using AI Couple Photo Maker to create harmful content — uploading photos of people without consent, uploading photos of minors, generating harassment, impersonation, manipulated imagery intended to mislead, or any other illegal use — please report it to us immediately.

Email [email protected] with the subject "AI Couple Photo Maker — Abuse Report" and as much detail as you can share. We take every report seriously and will investigate within 48 hours.

For sexual content involving minors (CSAM), we are required by law to report to the appropriate authorities and we cooperate fully with law enforcement.

Legal

• Privacy Policy
• Terms of Service
• Manage Subscriptions: iOS Settings → Apple ID → Subscriptions
• Refund requests: reportaproblem.apple.com

Thank you

We're a small team and your feedback shapes what we build next. If you love AI Couple Photo Maker, please consider leaving a review on the App Store — it helps other people find us.

If you have an idea for a new couple-photo style, send it our way. We read everything.